Whistleblower
Confidential and Anonymous Reporting
LongWater is committed to maintaining the highest standards of integrity, transparency, and compliance in our operations, which include foreign card acquiring sponsorship, merchant due diligence, and dynamic rating. We value the role of whistleblowers in identifying and addressing any unethical, illegal, or improper conduct within our organization.
Why Report?
Whistleblowers play a crucial role in upholding the integrity of our services and protecting our stakeholders. By reporting concerns, you help us maintain a secure and trustworthy business environment.
What to Report?
You are encouraged to report any activity that you believe is unethical, illegal, or in violation of company policies. This includes, but is not limited to:
- Fraud or financial misconduct
- Breaches of data protection and privacy laws
- Violations of anti-money laundering (AML) regulations
- Corruption or bribery
- Misconduct or abuse by company employees or representatives
How to Report?
We offer a secure and anonymous reporting system for whistleblowers. You can submit your report through the following channels:
Email: Send an encrypted email to wb@longwater.ie. Please use a non-identifying email address if anonymity is a concern.
Protection and Confidentiality
We understand the importance of protecting whistleblowers. All reports will be treated with the highest level of confidentiality. Our policies strictly prohibit retaliation against anyone who reports in good faith. Retaliation against whistleblowers is not tolerated and will result in disciplinary action.
Follow-Up and Resolution
Upon receiving a report, we will conduct a thorough investigation. If your report includes contact details, we may reach out for additional information. Where appropriate, you will be informed of the investigation’s outcome, respecting confidentiality and legal requirements.
Commitment to Integrity
We are dedicated to fostering an ethical culture and ensuring compliance with all applicable laws and regulations. Your vigilance and willingness to report concerns help us uphold these standards.